unreal Casino & Sportsbook Terms

When you join unreal, you accept the terms that govern your account use, deposit and withdrawal processing, game settlement, and dispute resolution. Our terms are designed to protect both you and our platform while maintaining fair, transparent operations across all our services—live-dealer tables, sportsbook markets, slot games, and esports betting.

This document outlines your responsibilities as an unreal account holder, our obligations to you, and the conditions under which we provide our platform. By creating an account on unreal, you confirm that you have read and understood these terms, that you meet our eligibility requirements, and that you comply with your jurisdiction's applicable laws. We encourage you to review these terms periodically, as we may update them to reflect changes in our service or regulatory environment.

Our unreal terms cover account opening, deposit and withdrawal mechanics, bonus conditions (where applicable), game rules and settlement, user conduct expectations, dispute handling, and jurisdiction restrictions. If you have questions about any section, our support team is available in English to clarify your obligations and our commitments to you.

Account Eligibility and Opening Conditions on unreal

To open an unreal account, you must be at least 18 years old and legally permitted to access online gaming and sportsbook services in your jurisdiction. You are responsible for confirming that your access to unreal complies with local law. We do not permit account opening in jurisdictions where online wagering is prohibited by statute.

When you register on unreal, you provide an email address, set a password, and complete identity verification using a government-issued ID or passport. This verification protects your account from unauthorized access and helps us prevent fraud. Once verified, your account is immediately usable for all our products: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile).

You must not open multiple accounts. If we detect duplicate accounts associated with the same individual or payment method, we reserve the right to suspend one or both accounts and forfeit any associated balance. Account names and credentials are personal; you may not share your login details with others or allow someone else to use your account.

Deposits and Withdrawal Processing Under Our unreal Policy

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your unreal account immediately upon successful payment processing. You may deposit as frequently as you wish, subject to any limits we display on your account screen.

Withdrawals are processed through the same payment method you used for your deposit. Request a withdrawal through your account settings, confirm the amount and payment method, and our system processes the transfer according to that provider's standard timeline. Most withdrawals clear within minutes; bank transfers may take longer during off-hours or weekends. We do not charge withdrawal fees; any fees are imposed by your payment provider, not by unreal.

We reserve the right to request additional verification (address confirmation, payment method re-verification) for large withdrawals or if your account activity triggers our fraud-detection protocols. This protection safeguards both you and our platform. Verification requests are handled promptly; our support team will contact you if additional documents are needed.

Game Settlement and Our unreal Rules

All our unreal games—live-dealer tables, sportsbook markets, slots, and esports bets—settle according to published rules displayed before you participate. Live-dealer tables settle immediately upon round completion; outcomes are determined by card/number draws, wheel spins, or RNG systems and are not influenced by player history or account status. Sportsbook bets settle when the underlying event concludes; we honor official league results and standings.

If a dispute arises about game settlement, contact our support team with your round ID or bet reference. We will review the transaction against our logs and rules and respond within 24 hours. If we identify an error on our side, your account will be credited immediately. If the settlement was correct per our published rules, we will explain the outcome in detail.

We do not permit side bets, informal agreements, or disputes based on superstition or "expected" outcomes. All settlements are final once the round closes and the outcome is confirmed on your account statement.

User Conduct, Bonuses, and Dispute Resolution on unreal

When you use unreal, you agree to conduct yourself lawfully and respectfully. Prohibited conduct includes: harassment or abuse of our dealers or support staff, manipulation of our systems or games (collusion, bot usage, account stacking), money laundering or fraud, and use of our platform for illegal purposes. If we detect prohibited conduct, we may suspend or close your account and forfeit any balance.

Our live dealers are professionals; communicate with them respectfully. They enforce table rules and settle games fairly. If you disagree with a settlement decision, step away and contact our support team for resolution rather than disputing with the dealer during active gameplay.

Bonus Terms and Conditions

Any bonus offer on unreal is displayed with clear terms: eligibility criteria, wagering requirements (if applicable), withdrawal conditions, and expiration dates. Bonuses are non-transferable and apply only to the account they're issued to. If you meet the terms, bonuses are credited to your account automatically. If you do not, bonuses expire and are removed from your balance.

We reserve the right to modify or cancel bonus offers at any time. Modification or cancellation applies prospectively—existing bonuses already credited to your account remain valid under the terms in effect when they were issued.

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer unreal services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of unreal comply with your jurisdiction's applicable law. If your location changes, or if you enter a jurisdiction where our services are restricted, you must cease using unreal and withdraw your account balance immediately.

We monitor account activity for signs of location change or prohibited jurisdiction access. If we detect such activity, we may suspend your account pending verification of your location and legal eligibility. This protection is for your compliance and our risk management.

Limitation of Liability and Changes to These Terms

We make unreal available on an "as-is" basis. We do not guarantee uninterrupted service; occasional maintenance, technical issues, or payment processor downtime may occur. During such outages, game settlement may be delayed, but once systems restore, all settlements proceed normally and your account balance is reconciled accurately.

We may update these terms at any time by posting the revised version on this page. Continued use of unreal after an update constitutes acceptance of the new terms. We encourage you to review this page regularly. If you disagree with updated terms, you may close your account and request a full withdrawal of your balance.

For questions about these terms or to report conduct concerns, contact our support team via our help centre. We respond in English during market hours. Our support team covers Jakarta, Surabaya, Bandung, Medan, and Semarang time zones. We aim to resolve all inquiries within 24 hours.