unreal Legal Notice
Our unreal platform operates with a jurisdiction-restricted service model: we make our games, sportsbook markets, and live-dealer tables available only in jurisdictions where such services are permitted under local law. Users bear full responsibility for verifying that their access to and use of unreal comply with the laws of their own jurisdiction.
This legal notice sets out the key compliance and operational boundaries within which unreal operates. It is not a license statement, nor does it imply that we hold regulatory approval in any specific country or region. Instead, it clarifies that we do not offer our services where online wagering is prohibited by statute, and that account holders must independently confirm their legal eligibility before engaging with our platform.
Our unreal service encompasses live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Payment processing uses DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet).
Service Availability and Jurisdiction Restrictions on unreal
We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access and use of unreal comply with their jurisdiction's applicable law. If you are uncertain about the legal status of online gaming in your location, we recommend consulting local legal resources or government guidance before creating an account.
Our unreal service is made available on an as-is basis where we determine local law permits. We may restrict or suspend service in any jurisdiction at any time if we determine that continued operation would violate local law or if a relevant authority orders service cessation. Such restrictions are imposed prospectively and do not affect existing account balances; users in restricted jurisdictions may withdraw their balance immediately.
If you relocate to a jurisdiction where our services are restricted, you must cease using unreal and withdraw your account balance. Continued access or account activity from a restricted jurisdiction may result in account suspension and balance review pending legal clarification.
Account Eligibility and User Responsibility on unreal
To open an unreal account, you must be at least 18 years old and legally permitted to access online gaming services in your jurisdiction. By creating an account, you certify that: (a) you meet the age and eligibility requirements of your jurisdiction; (b) your use of unreal does not violate your jurisdiction's laws; and (c) you have read and accepted our Terms & Conditions
unreal does not conduct jurisdiction verification on your behalf. You alone are responsible for ensuring your access is lawful. We do not verify citizenship, residency, or local-law compliance automatically; however, we may request verification documentation during account review or large withdrawal processing. If we detect signs that you are accessing unreal from a restricted jurisdiction, we may suspend your account pending verification of your location and legal eligibility.
unreal does not hold regulatory licenses in specific jurisdictions
We do not claim to be licensed by any country, state, or regulatory body. Our service is available only where local law permits online wagering. Licensing status is not claimed for any jurisdiction including Indonesia, Singapore, Malaysia, or the Philippines.
Data Privacy, Security, and Legal Inquiries on unreal
When you create an unreal account, we collect personal information (email, name, identity document) to verify your eligibility and process payments. Our Privacy Policy outlines how we store, use, and protect this data. We employ industry-standard encryption and access controls to safeguard your account and payment information. Data breaches are reported to affected users in accordance with applicable privacy law, where such law applies to our jurisdiction of operation.
We do not sell your personal data to third parties. We share your information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals, and with compliance partners if legally required to do so.
Dispute Resolution and Contact
If you have a legal concern, dispute, or question about unreal's operations or compliance, contact our legal team via our support centre. We respond to formal inquiries in English and aim to address legal matters within 10 business days. For jurisdictional or regulatory questions, we recommend consulting your local legal counsel or gaming regulator.
All unreal account activity, settlement disputes, and transaction inquiries should be directed to our customer support team, available through your account dashboard. Support staff respond to account-level issues within 24 hours. For escalated legal matters, your support inquiry will be routed to our compliance team.
Limitation of Liability and Disclaimers
unreal operates the platform on an as-is basis. We do not guarantee uninterrupted service; maintenance, technical issues, or payment processor downtime may occur. During outages, game settlement may be delayed, but once systems restore, all settlements proceed normally and your account balance is reconciled. We are not liable for losses incurred due to service interruptions beyond our reasonable control.
We are not liable for losses incurred by users who access unreal from restricted jurisdictions in violation of local law. Users access unreal entirely at their own legal and financial risk. unreal disclaims liability for any legal consequences arising from your use of the platform if such use violates your jurisdiction's laws.
Key takeaways
- unreal services are available only where local law permits online wagering.
- You are responsible for verifying that your access complies with your jurisdiction's law.
- We do not hold regulatory licenses in any specific country or region.
- Identity and payment verification are required; we may request additional documentation for large transactions.
- If you relocate to a restricted jurisdiction, you must withdraw your balance immediately.
- All legal and compliance inquiries should be directed to our support team via your account dashboard.
This legal notice applies to all users of unreal regardless of their location. We update this notice periodically to reflect changes in our operations or legal environment. Continued use of unreal after any update constitutes acceptance of the revised notice. If you have questions about this legal notice, our FAQ may provide additional clarity, or you may contact our support team for direct assistance.