unreal Platform Privacy Notice

This page describes what we collect when you use unreal and how we keep that data protected. We at unreal understand that privacy matters to our account holders, and we design our data practices around transparency and security. When you open an account, deposit funds, place bets on Liga 1 or Piala AFF matches, join our live-dealer blackjack or roulette tables, or use any other unreal service, we collect certain information to process your requests, verify your identity, and comply with applicable law.

Our privacy policy explains what data we collect, how long we retain it, who has access to it, and what rights you have over your information. We do not sell your personal data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud-detection services, and legal authorities where required by law. Your data remains encrypted and protected across all unreal systems.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team in English. We respond within 24 hours to all data requests.

What Data We Collect on unreal

We collect different categories of information depending on how you use unreal. This includes account registration data, payment information, gameplay activity, and device details.

  • Account Registration: We collect your email address, full name, date of birth, phone number, and government-issued ID or passport details. This information is required to verify your identity and prevent underage access. We also store your password in encrypted form.
  • Payment Information: When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive confirmation of the transaction amount, date, and your payment method identifier. We do not store full bank account numbers or wallet credentials; payment processors handle that encryption.
  • Gameplay Activity: We record every bet you place, every game you join, and every result that settles. This includes your wagers on sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We store this data to calculate payouts, resolve disputes, and detect suspicious patterns.
  • Device and IP Address: We log your IP address, device type, browser version, and operating system each time you access unreal. This helps us detect unauthorized access, prevent fraud, and optimize our platform for different devices.
  • Communication Data: If you contact our support team via email or in-app chat, we store those messages and your responses. These records help us resolve your issues and improve our service.

We do not collect data that you do not provide. We do not use cookies to track your behaviour outside unreal. We do not sell your data to advertisers or marketing companies.

We encrypt sensitive data in transit and at rest

All communication between your device and our unreal servers uses HTTPS encryption. Personal identification data, payment records, and account credentials are encrypted in our databases using AES-256 or equivalent standards.

How We Use Your Data on unreal

We use the information we collect for five main purposes: account administration, payment processing, gameplay settlement, fraud prevention, and legal compliance.

Account Administration: We use your name, email, and contact details to manage your unreal account, send you account statements, notify you of important policy changes, and respond to your support requests.

Payment Processing: We share transaction details with your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) to complete deposits and withdrawals. We also use payment data to detect duplicate accounts and prevent money laundering.

Gameplay Settlement: We analyze your bet history and game results to calculate winnings, detect errors, and resolve disputes. If you claim a settlement error, we review our logs against your account records and our published game rules.

Fraud Prevention: We monitor your account for suspicious patterns—unusual withdrawal requests, rapid account creation and deletion, collusion with other accounts, or access from jurisdictions where unreal is restricted. If we detect fraud risk, we may temporarily suspend your account pending verification.

Legal Compliance: We retain your identification data and transaction history to comply with anti-money-laundering (AML) regulations and tax reporting requirements. If a legal authority requests information about your account, we comply where required by law in your jurisdiction.

Data Retention and Third-Party Access on unreal

We retain your account data for as long as your unreal account is active and for five years after closure (to comply with AML and tax rules). We retain gameplay records for five years; this allows us to investigate disputes and detect patterns of fraud. We delete device logs and IP addresses after 90 days unless an ongoing dispute or fraud investigation requires them longer.

We do not share your personal data with third parties except where necessary for payment processing or legal compliance. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction details only to confirm deposits and process withdrawals. These payment providers are bound by their own privacy policies and regulatory obligations.

Our fraud-detection partner may receive anonymized gameplay data (bet amounts, game categories, withdrawal frequency) to identify suspicious patterns. This partner does not receive your name, email, or identification details. We require our fraud partner to keep your data confidential and use it only for fraud prevention.

We may disclose information to legal authorities, law enforcement, or tax agencies if required by court order or applicable law. Such disclosures occur only where unreal is legally obligated to comply, and we notify you of the request where permitted by law.

Your Rights Regarding Data on unreal

You have the right to request access to all personal data we hold about you. Contact our support team with "Data Access Request" in the subject line, and we will provide a complete export of your information within 14 days. You also have the right to request correction of inaccurate data and deletion of data we no longer need to retain (subject to legal and fraud-prevention exceptions).

You can request that we limit how we use your data, object to specific processing activities, or request portability of your information in a standard format. These rights exist where applicable law recognizes them. We do not impose a fee for these requests, though we may ask for additional identification to confirm your account ownership.

Key takeaways

  • We collect account, payment, gameplay, and device data to deliver unreal services and prevent fraud.
  • We encrypt all sensitive data in transit and at rest using industry-standard encryption.
  • We share data with payment processors and fraud-detection services only; we do not sell data to advertisers.
  • We retain account and gameplay records for five years; device logs are deleted after 90 days.
  • You may request access, correction, or deletion of your data by contacting our support team.
  • We comply with legal disclosure requests where required by law in your jurisdiction.

Cookies and Tracking on unreal

We use session cookies to maintain your login state while you use unreal. These cookies are essential to platform functionality and expire when you log out. We do not use third-party cookies or tracking pixels to follow your behaviour across other websites.

We do not use Google Analytics or similar external tracking tools on unreal. Our gameplay analysis is internal only; we do not share user behaviour data with external analytics platforms.

Data and Servers Outside Your Jurisdiction

Our servers may sit outside your jurisdiction. This means your data may be stored and processed in countries with different privacy laws than your own. By using unreal, you consent to this cross-border data transfer. We ensure data protection through encryption and contractual safeguards, regardless of server location.

If you have concerns about data transfers, you may request deletion of your account and withdraw your balance. Once your account is closed, we retain data only for the legal retention period specified above.

Contact Us About Privacy

To request data access, lodge a privacy complaint, or discuss how we handle your information on unreal, contact our support team. Email your request to our helpdesk with "Privacy Request" in the subject line. We respond in English within 24 hours.

Our support team covers Jakarta, Surabaya, Bandung, Medan, and Semarang time zones. We aim to resolve all data requests and privacy concerns within 14 days. This privacy policy may be updated periodically; we will notify you of material changes by email or by posting a notice on our unreal platform.

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